Shipping policy

6.1 The delivery of the Products will be carried out on the dates selected by the User during the quote phase or indicated on the product page.

6.2 As these are sales involving shipping, the terms are purely indicative and not guaranteed, as they depend on the delivery performance of third parties such as couriers. Delivery dates are valid for most of the national territory. Islands and remote areas may require two or more additional business days. Delivery times are calculated starting from the "completion of the order," which is finalized with different timelines depending on the type of merchandise:

– For Standard Products (e.g., Aqua e Polveri brand coffee, ready-made food products, equipment, and non-custom merchandise): the order is considered completed upon receipt of the payment confirmation.

– For Custom Products(web-to-print services and gadgets): the order is considered completed only upon the joint outcome of payment receipt and the successful upload of a compliant graphic file by the User.

6.3 File management for Custom Products and Penalties. Exclusively in the event of purchasing a custom product, if the User fails to upload the file within 15 days from the order date, the order will be canceled. In the case of a non-compliant file, if it is not replaced within a time limit of 15 days, the order will likewise be canceled. In the event of the cancellation of a custom products order due to causes attributable to the User (failure to send the file or non-compliant file), IF srl will apply a penalty of €10.00 to cover the order handling and management expenses incurred.

6.4 Notwithstanding the provisions of section 6.3 above, shipping and delivery take place within the indicated terms provided the purchase order is completed by 6:00 PM on the same day (or 10:00 AM for potential 24-hour rapid deliveries). File receipts (for custom products) or payment confirmations (for standard products) after 6:30 PM / 10:00 AM will be considered to have occurred on the following business day. Direct deliveries at trade fairs or events will not be managed. Business days are understood to mean Monday through Friday, excluding public holidays.

6.5 IF srl will under no circumstances be liable for possible damages caused by delays in delivery, which is carried out by couriers who are third parties with respect to IF srl.

6.6 The risks relating to the Products pass to the User at the time of delivery of the Products to the courier.

6.7 Deliveries relating to promotional products or pre-orders will be made starting from the date indicated in the promotion or pre-order, according to the shipping choices made during the purchase phase.