Terms of service

Purchases of products or services made on Personalcoffee.it (the "Site") are governed by the following conditions (the "Conditions").

By clicking the "I accept" button, the user accepts the Conditions without limitation or reservation.

The Site is owned by IF srl, with its registered office at via Vittorelli, 40, 36061 Bassano del Grappa (VI), Italy, VAT number IT03291520249, Tax Code 03291520249.

 

1. Services offered by the site

1.1 The Site allows users to access web-to-print services, including the custom printing of contents in various formats and on different media (the "Custom Products"), as well as the direct purchase of standard physical merchandise, pre-packaged goods, and food products (the "Standard Products"), with home delivery via couriers exclusively within the Italian territory. Unless otherwise specified, these Conditions apply to all Services and Products offered by IF srl, where compatible. The execution of the Services may be entrusted by IF srl to third-party subcontractors or sub-suppliers.

1.2 To access the Services, users must register on the Site in the dedicated User area. During registration, Users will be asked to specify whether they intend to register and make purchases as a company, sole proprietorship/freelancer, private individual, or association, while also specifying their nationality. Only purchases of Services made by private Users will be subject to the applicable consumer protection laws, pursuant to the provisions of Legislative Decree No. 206 of September 6, 2005 (the "Consumer Code").

1.3 All prices of the Products and Services displayed on the Site are expressed in euros. The VAT amount (and the related total cost including VAT) is calculated and displayed transparently to the User in the cart and/or during the final checkout phase, depending on the country of destination and the type of registration (private or business). Prices may be subject to periodic variations. As a rule, shipping costs are not included in the price of the Products and are to be borne by the User; the corresponding amount is calculated and added to the order total during the checkout phase. Exceptions are made for specific promotional offers or certain Products for which it is explicitly stated on the Site that shipping is free or included in the price.

 

2. Product selection, order, and purchasing methods

2.1 The information and details contained on the Site should not be considered offers: they simply constitute an invitation for Users to conclude transactions by submitting purchase orders. The proposal to purchase the Products is formulated by the User when sending the order form in electronic format at the end of the procedure provided by the Site and described below.

2.2 After authentication, the User can proceed to select the Products as described in the relevant sections, selecting them one by one, customizing them, and adding the desired quantities to their shopping cart. Some images may be provided for informational purposes and may differ from the appearance of the delivered Product.

2.3 Order completion procedures vary depending on the product:

– For Custom Products: unless the User opts for graphics suggested by IF srl, once the quote is confirmed and payment is completed (except for bank transfer options), the User will be required to complete the order by uploading the content to be printed in the "File Upload Area."

– For Standard Products: the order procedure is considered completed and validated directly at the end of the checkout process upon receipt of payment.

2.4 Should there be technical issues preventing the User from uploading files in the dedicated "File Upload Area" on the Site, the User may use third-party file-sharing services to share the files with IF srl. IF srl will keep proof of file receipt by logging this receipt within the User's account screen on the Site. The User declares and warrants that they are the owner of all rights related to the use of the content uploaded via the external file-sharing service. The User also declares and warrants that the uploaded content does not violate any third-party intellectual property rights and does not cause harm to the image, honor, decorum, moral integrity, or any other material or non-material damage resulting from the printing of the images or contents uploaded by the User.

2.5 The User is solely responsible for verifying the contents, spelling, and graphics of the uploaded files.

2.6 At the end of the selection of desired items, a screen summarizing the order submission will be displayed, indicating total costs and expenses for all selected Products and/or Services.

2.7 Following the submission of the order, the User will receive an order confirmation stating the type of Products ordered, the price of each, related taxes, delivery costs, and the chosen payment method. The contract is considered concluded and binding when IF srl sends the order confirmation to the User at the email address provided during registration on the Site. Nevertheless, the Parties mutually agree that, regardless of the moment the aforementioned contract is concluded, the transfer of ownership of the Products from IF srl to the User will occur upon delivery of the same to the courier, pursuant to Article 8 below.

2.8 IF srl reserves the right, at its sole discretion, not to process any order. This may also occur if:

– the data provided by the User when completing the order form is incomplete or incorrect;

– the User does not meet the requirements to fulfill the payment conditions;

– the ordered Products are unavailable. In the above cases, IF srl will inform the User via email that the order proposal has not been accepted (in whole or in part), specifying the reasons, and therefore, the contract is not concluded. In such cases, IF srl will refund any sums already paid by the User Customer.

2.9 The contract will be archived, with the Customer having the right to access it.

2.10 Voluntary order cancellation (Grace Period). Notwithstanding the provisions regarding the exclusion of the right of withdrawal (Art. 7), as a commercial courtesy, the User has the right to voluntarily and freely cancel their order within 1 (one) hour from the time of purchase by accessing their reserved area. After this time window, the order can no longer be canceled by the User and will proceed through the normal logistical or production flow.

 

3. Payments

3.1 The customer may purchase the Services online and make payments using the various payment methods indicated on the Site. The necessary information will be forwarded via encrypted protocols to the payment institution entrusted by IF srl with remote electronic payment services, without any possibility of third-party access. Payments must be made in advance. For Custom Products, items will be put into production only after payment and the upload of a "compliant" file; for Standard Products, the order will proceed directly to the logistics and shipping phase upon successful payment.

3.2 For payments by Bank Transfer, production/processing will begin only after the funds have been credited, and consequently, delivery may be postponed by 2-3 days. In this case, it is also necessary to include the order number in the payment reference to identify the transaction. For cash-on-delivery payments, the order proceeds directly to the processing phase upon the upload of a "compliant" file (for Custom Products) or order confirmation (for Standard Products). IF srl reserves the right in all cases, evaluating the circumstances at its discretion, not to accept this payment method. In such an event, the User will be contacted immediately to agree on alternative methods.

3.3 The invoice will be made available to the customer in their reserved area in a dedicated section: it is the customer's responsibility to access this area, print the document, and keep it according to current regulations.

 

4. User Responsibilities

4.1 The selection of contents and images to be printed, as well as the acquisition of any necessary authorizations for their reproduction, along with the use of personal information relating to recipients, remain the exclusive responsibility of the Users.

4.2 IF srl shall not in any way be held responsible for the unauthorized use of images by Users and for any type of violation of third-party rights existing on them. The User therefore indemnifies IF srl, undertaking to hold it harmless from any liability towards third parties claiming violations of intellectual property rights or material and non-material damages resulting from the printing of the uploaded images.

4.3 The User declares to be aware of and is obliged to respect the technical specifications present on the Site. The User therefore indemnifies IF srl, undertaking to hold it harmless from any liability for the incorrect use of the Products by the User or third parties.

4.4 The User declares to be aware of the provisions regarding environmental labeling (Legislative Decree 152/2006) and marking for single-use plastic products (EU Directive 2019/904). IF srl makes information concerning environmental labeling available on its Site; however, the User (a) is obliged to fully comply with the regulations in the use of the Products, (b) assumes all responsibility in this regard, and (c) indemnifies IF srl against any liability or penalty arising from non-compliance with the indicated regulations on products bearing their exclusive branding/graphics.

4.5 IF srl will under no circumstances verify the contents except regarding graphic compatibility. IF srl reserves the right to block and cancel any order whose contents are defamatory, violent, or illegal.

 

5. Automatic verification of uploaded files

5.1 IF srl's system verifies mere compatibility in terms of format, size, resolution, and any presence of open fonts. The verification system does not perform any checks regarding potential violations of third-party rights.

5.2 In the event of non-compliance with the sent file, the system will block the order. The User will be notified via email and invited to proceed again with the upload of a new file, resulting in a delay of the delivery date.

 

6. Delivery times and shipping

6.1 The delivery of the Products will be carried out on the dates selected by the User during the quote phase or indicated on the product page.

6.2 As these are sales involving shipping, the terms are purely indicative and not guaranteed, as they depend on the delivery performance of third parties such as couriers. Delivery dates are valid for most of the national territory. Islands and remote areas may require two or more additional business days. Delivery times are calculated starting from the "completion of the order," which is finalized with different timelines depending on the type of merchandise:

– For Standard Products (e.g., Aqua e Polveri brand coffee, ready-made food products, equipment, and non-custom merchandise): the order is considered completed upon receipt of the payment confirmation.

– For Custom Products(web-to-print services and gadgets): the order is considered completed only upon the joint outcome of payment receipt and the successful upload of a compliant graphic file by the User.

6.3 File management for Custom Products and Penalties. Exclusively in the event of purchasing a custom product, if the User fails to upload the file within 15 days from the order date, the order will be canceled. In the case of a non-compliant file, if it is not replaced within a time limit of 15 days, the order will likewise be canceled. In the event of the cancellation of a custom products order due to causes attributable to the User (failure to send the file or non-compliant file), IF srl will apply a penalty of €10.00 to cover the order handling and management expenses incurred.

6.4 Notwithstanding the provisions of section 6.3 above, shipping and delivery take place within the indicated terms provided the purchase order is completed by 6:00 PM on the same day (or 10:00 AM for potential 24-hour rapid deliveries). File receipts (for custom products) or payment confirmations (for standard products) after 6:30 PM / 10:00 AM will be considered to have occurred on the following business day. Direct deliveries at trade fairs or events will not be managed. Business days are understood to mean Monday through Friday, excluding public holidays.

6.5 IF srl will under no circumstances be liable for possible damages caused by delays in delivery, which is carried out by couriers who are third parties with respect to IF srl.

6.6 The risks relating to the Products pass to the User at the time of delivery of the Products to the courier.

6.7 Deliveries relating to promotional products or pre-orders will be made starting from the date indicated in the promotion or pre-order, according to the shipping choices made during the purchase phase.

 

7. Right of Withdrawal and Exclusions

7.1 Exclusion of the Right of Withdrawal for the Core Business. Pursuant to Article 59 of the Consumer Code (Legislative Decree 206/2005), the User is informed that the right of withdrawal is strictly excluded for most of the items present on our e-commerce, given the specific characteristics of the products handled.

Specifically, it is not possible to exercise the right of withdrawal (change of mind) and the subsequent return for:

– Custom-made or clearly personalized goods (Art. 59, let. c): supply of roasted coffee, packaged and provided as gadgets with graphics, logos, or content selected and requested by the User.

– Goods liable to deteriorate or expire rapidly and sealed goods opened after delivery (Art. 59, let. d and e): supply of food products (such as, but not limited to, coffee beans or ground coffee, capsules, soluble powders, baked goods, and panettone), as these goods are subject to physiological organoleptic alteration and cannot be returned for mandatory health and hygiene reasons.

7.2 Right of Withdrawal for Equipment, Apparel, and Standard Merchandise. Exclusively for the purchase of non-food and non-personalized physical merchandise (e.g., brewing equipment, hardware accessories, or non-customized clothing like t-shirts), the User acting as a consumer has the right to withdraw from the contract without penalties and without specifying the reason within fourteen (14) days from the physical receipt of the goods.

7.3 How to Exercise the Right of Withdrawal. Only in cases where withdrawal is applicable (ref. point 7.2), the User must send explicit written communication to IF srl via mail (via Bassanese, 32 - 36060 Romano d’Ezzelino, VI) or via certified email (PEC) to if.pec@verimail.it before the 14-day deadline expires. The Products must be shipped back to the same address without undue delay. The direct cost of returning the Products is entirely borne by the User.

7.4 Return Conditions and Refunds. Products subject to withdrawal must be returned intact, in their original packaging, with any original tags attached, unused, undamaged, and (in the case of clothing) unwashed. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature and functioning of the goods. Where the withdrawal is legitimate and the goods are intact, IF srl will refund the payment received (including standard delivery costs) using the same initial payment method, withholding the amount until the goods have been received and inspected.

7.5 Legal Warranty and Damaged Products. Regardless of the product category (food, custom, or standard), the right to the legal warranty for defective, non-compliant products or products damaged during transport remains firm and fully valid. The User is required to promptly report any obvious damage (e.g., crushed packaging, missing parcels) to Customer Service within 48 hours of receipt, attaching photographic documentation to allow IF srl to carry out verifications and timely replacement at its expense.

 

8. Disclaimer of liability - product defects

8.1 IF srl will not be liable to the User for damages of any kind resulting from potential errors in the printing of the file sent by the customer, except in cases of willful misconduct or gross negligence. In the event of printing errors not attributable to the User or the delivery of a defective or damaged product, IF srl will exclusively be required to perform a single reprint of the material (in the case of Custom Products) or the physical replacement of the goods (in the case of Standard Products). Consumer Users may request from IF srl the remedies provided by the Consumer Code for conformity defects existing at the time of delivery.

8.2 Upon delivery, the User is required to carefully examine the received products. Any defects in the delivered goods, printing errors, or packaging issues not attributable to the User must be immediately reported to the courier or customer support. The goods must be accepted by signing with a specific reservation of control. The User must then open a ticket, taking care to attach requested photographic documentation within 8 days of receiving the material. IF srl will do its best to respond to received reports within 24 (twenty-four) hours.

 

9. Applicable law, jurisdiction, and competent court. Alternative Dispute Resolution.

9.1 These Conditions and the orders issued pursuant to them are subject to Italian law.

9.2 All disputes relating to the interpretation and/or execution of these Conditions and the orders issued under them will be under the exclusive jurisdiction of:

– the court of Vicenza (Italy), in the case of purchases made by Users who do not qualify as consumers;

or

– the court of the User's residence or domicile, in the case of purchases made by Users qualifying as consumers.

9.3 The consumer residing in the European Union must be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve non-judicially any dispute relating to and/or arising from contracts for the sale of goods and services stipulated online. Consequently, and without prejudice to what precedes in this Article 9, the User making purchases as a consumer may use this platform to resolve any dispute arising from the online contract stipulated with IF srl. The platform is available at the following link: https://ec.europa.eu/consumers/odr/

 

10. Contacts

10.1 For further information and assistance regarding the Site, purchasing methods on the Site, or Orders, Users can contact IF srl via customer service at info@personalcoffee.it, or by letter to the following address: IF srl, via Bassanese, 32 - 36060 Romano d’Ezzelino (VI), Italy.